I’m a dispatcher (not in the USA) and our managers start flipping out and running round like their heads are on fire if the wait time reaches 30 seconds. If there’s more than 3 calls in the emergency queue then they sit down and take them themselves (If you’ve ever worked in any call centre at all, emergency or not, you’ll know shit has to really hit the fan before management will consider doing this!)
Usually high queue time/numbers are just multiple calls for the same incident (think large RTC’s or very public assaults/stabbings right in the middle of a heavily trafficked city centre) so we can get that queue down very quickly, especially as 99% of the time any call after the initial one will simply be “we’re already aware and we’ve got crews en route, bye”.
I fully jumped on the Spotify bandwagon hoping the algorithm would decide what i listen to, I’d become stuck in a rut and hadn’t really listened to anything new for a good 15 years.
Well… After letting it figure my music tastes out, every single automatically generated playlist on there starts off with crap I just immediately skip before devolving into the same 5-10 songs I listened to pre-Spotify. So i guess it knows my taste well? But it has turned out to be useless for this too!